Abbey Wood Flowers Terms & Conditions for Online Orders

Introduction

Welcome to Abbey Wood Flowers. These Terms & Conditions (“Terms”) apply to all orders of flowers and related products placed online through our website for delivery in Abbey Wood and the surrounding areas. By confirming your order, you agree to these Terms, which are designed to ensure a transparent and reliable flower delivery service for our customers. Please read them carefully before placing an order.

Service Scope and Application

Abbey Wood Flowers provides a curated selection of fresh flowers, bouquets, and floral arrangements for delivery throughout Abbey Wood and neighbouring locations. These Terms cover the sale and delivery of our products to individual consumers and businesses in these areas. If you are placing an order for flower delivery Abbey Wood or its vicinity, these Terms apply to you.

Order Process

Our order process has been designed for efficient, secure, and reliable transactions. To place an order:

• Product Selection: Browse our range of flowers and select the items you wish to purchase. Each product includes details on its size, flower variety, and presentation.
• Providing Details: Enter the recipient’s delivery address, contact details, and any special instructions at checkout. Please ensure all information is accurate to avoid hassles or delays.
• Order Confirmation: After you’ve reviewed your basket and confirmed your delivery details, proceed to payment. Upon successful payment, you will receive an order confirmation summarising your purchase and chosen delivery time.
• Order Acceptance: Your order constitutes an offer to us to buy products. The contract only comes into effect once you receive our order confirmation.

Abbey Wood Flowers reserves the right to refuse or cancel any order for reasons including but not limited to: product unavailability, pricing errors, or suspicion of fraudulent activity.

Flower Substitutions

While we strive to supply all flowers as seen and described, flowers are seasonal goods and supply can sometimes be interrupted. In such cases, we may substitute items (including colours and varieties) with equivalents of equal or greater value and style, ensuring your overall satisfaction. Substitutions will always be handled with care and according to our high standards of quality. If a major substitution is necessary, we will notify you before dispatch.

Payments

We accept payments via major debit and credit cards as shown at checkout. All payments are processed securely in British Pounds Sterling (GBP). Your order will only be processed once payment has been successfully authorised.

• Pricing: All prices include VAT (where applicable) and delivery charges will be clearly outlined prior to order confirmation. Abbey Wood Flowers endeavours to ensure prices and descriptions are accurate, but reserves the right to correct errors.
• Payment Security: We use trusted payment gateways with encryption technology to secure your financial details.

Delivery

Timely and fresh flower delivery Abbey Wood is our priority. Delivery options, dates, and times are available at checkout. Please review your selected delivery slot and recipient details carefully before confirming your order.

• Delivery Area: We deliver flowers to Abbey Wood and surrounding areas as listed on our website. Orders placed for addresses outside our delivery network may not be fulfilled.
• Delivery Attempt: If the recipient is not available at the specified delivery address, our courier will attempt to leave flowers in a safe place or with a neighbour, and a notification card will be left. If neither is possible, we will contact you to arrange re-delivery, which may incur an additional charge.
• Delivery Times: While we strive to deliver on your chosen date, flower delivery is not always possible within specific hours. For occasions requiring timed delivery, please consult our team for availability.

International Deliveries

Currently, Abbey Wood Flowers delivers only within the Abbey Wood area and adjacent locations. We do not offer international flower delivery services at this time.

Cancellations and Amendments

You have the right to cancel or amend your order for flower delivery Abbey Wood, subject to the following conditions:

• Cancellations: You may cancel your order up to 24 hours in advance of the scheduled delivery date for a full refund. For same-day or next-day deliveries, please contact us as soon as possible. If your order has already been prepared or dispatched, cancellation may not be possible and a refund may not be issued.
• Amendments: Changes to orders (recipient details, delivery date, message card etc.) must be made at least 24 hours prior to the scheduled delivery. We cannot guarantee amendments for orders already in process.
• How to Cancel/Amend: Requests must be made through our official website contact form or customer portal. Please have your order number ready.

Returns and Refunds

Our reputation for reliable flower delivery Abbey Wood is important to us. If you are dissatisfied with your flowers or experience a problem, please let us know within 24 hours of delivery. We may request photographic evidence to assess the issue. At our discretion, we may offer a replacement, partial refund, or full refund, depending on the circumstances and in accordance with your consumer rights.

• Perishable Goods Policy: Flowers are perishable, so returns may not always be possible. Each claim is considered on a case-by-case basis.

Quality and Freshness Guarantee

Abbey Wood Flowers sources only the freshest flowers from trusted suppliers. Our florists take great care to create arrangements that delight the recipient. Upon arrival, please follow any care instructions provided to ensure maximum longevity and enjoyment of your flowers.

Limitation of Liability

Abbey Wood Flowers accepts no liability for:

• Delays or failures in delivery due to circumstances beyond our reasonable control (such as extreme weather, road closures, or force majeure events).
• Incorrect or incomplete delivery information supplied by the customer.
• Minor variations or substitutions made in accordance with our substitution policy.
• Allergies, sensitivities, or adverse reactions to flowers or foliage. It is the customer’s responsibility to check for any known allergies before ordering.

Our total liability for any claim shall not exceed the amount paid for the products in question. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

Customer Responsibilities

Customers are responsible for ensuring all delivery and recipient information is correct. Please check your order confirmation carefully and notify us immediately of any errors. It is your responsibility to inform us of any changes to delivery instructions or contact details in advance.

Data Protection and Privacy

Your personal data will be handled according to our privacy policy, in line with GDPR and UK data protection law. We collect only the necessary information to process your order and deliver your flowers in Abbey Wood efficiently. Sensitive payment details are handled securely by our payment provider and are not stored by us.

Intellectual Property

All content on the Abbey Wood Flowers website, including images, graphics, logos, and text, is the exclusive property of Abbey Wood Flowers and may not be reproduced, copied, or used without permission.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and interpreted according to the laws of England and Wales. In the event of a dispute, you agree to submit to the exclusive jurisdiction of the English courts.

Right to Amend Terms

Abbey Wood Flowers reserves the right to update or amend these Terms at any time. Changes will take effect once posted on our website. We advise customers to review our Terms & Conditions periodically to stay informed.

Severability

If any provision in these Terms is held to be invalid or unenforceable, they shall be interpreted to reflect the intentions of the parties and all other provisions remain in full force and effect.

Entire Agreement

These Terms & Conditions, together with your order, constitute the entire agreement between you and Abbey Wood Flowers relating to online flower delivery services in Abbey Wood and surrounding areas. No other oral or written communication forms part of these Terms unless expressly stated.

Contact and Customer Service

If you have any questions regarding your order, online flower delivery Abbey Wood, or these Terms & Conditions, please contact our customer service team via the methods provided on our website. For all correspondence, please quote your order reference number to help us assist you.

Thank you for choosing Abbey Wood Flowers and trusting us with your flower delivery needs in Abbey Wood and beyond.