Returns, Refunds, and Complaints Policy
Our Fresh Flowers Guarantee in Abbey Wood
At Abbey Wood Flowers, we take immense pride in delivering the freshest, most beautiful flowers to our customers in Abbey Wood and the surrounding areas. As your trusted local florist serving both homes and businesses, your satisfaction is at the heart of everything we do. Our commitment to the highest standards means every bouquet is carefully arranged and delivered to ensure lasting beauty and delight.
Damaged-on-Arrival Policy
We go to great lengths to package and transport your flowers safely. However, if your flowers arrive damaged or in poor condition, please notify us immediately upon receipt. To help us resolve the issue quickly, provide a clear description of the problem and, if possible, supply a photo of the bouquet in the condition it arrived. We aim to respond promptly and make sure you receive the quality expected from your Abbey Wood florist.
Freshness Window & Quality Assurance
Our flowers are guaranteed to remain fresh and beautiful for a minimum of five days from delivery, provided they are cared for according to the care instructions supplied. If you experience concerns about the freshness or longevity of your flowers within this window, please contact us as soon as possible. Your satisfaction and peace of mind are our priority.
Refunds & Replacement Options
Should you be unsatisfied with the quality, freshness, or condition of your delivered flowers, we offer the following resolutions within the freshness window:
- Replacement: We can provide a full replacement of your bouquet, delivered at a time convenient to you.
- Refund: If a replacement is not suitable, we are happy to offer a full or partial refund, depending on the nature of the issue.
These options ensure you always receive the fresh and inspiring arrangement you expect from Abbey Wood Flowers. We want every customer to experience our dedication to excellence in both product and service.
How to Register a Complaint
If you wish to make a complaint or voice any concerns regarding your order or our service, we are here to listen and resolve matters promptly and fairly. We recommend contacting us within 48 hours of delivery so we can address your feedback swiftly. Supply your order details and, where relevant, photographic evidence or a clear account of your concern. Every complaint is handled with respect and urgency by our friendly Abbey Wood team.
Trusted Local Florist – Our Commitment
Abbey Wood Flowers is honoured to be the local florist of choice for so many households and businesses in and around Abbey Wood. We are committed to honest communication, clear policies, and putting things right whenever an issue arises. Thank you for trusting us with your most important floral moments; we strive to exceed your expectations every time.
